FAQ
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery time depends on your location:
- GCC: 1-3 business days
- Europe: 3–7 business days
- USA: 5–10 business days
- Rest of world: 5–12 business days
You’ll see the exact estimate at checkout.
Do you ship internationally?
We do! Please note; given the geopolitical situation in the world, shipment might take longer than usual
How much is shipping?
Shipping costs are calculated at checkout based on your location.
From time to time, we offer free shipping on selected orders.
Will I get a tracking number?
Yes.
As soon as your order ships, you’ll receive a tracking link by email.
Can I change my order after placing it?
If your order hasn’t been processed yet, we may be able to help.
Contact us as soon as possible and we’ll check.
What happens if my package is delayed?
Delays can happen due to customs or busy periods.
We’ll always provide tracking so you can follow your order.
If it takes longer than expected, contact us and we’ll help.
Do I have to pay customs or import fees?
Depending on your country, additional fees may apply.
These are set by local authorities and are not controlled by us.
What is your return policy?
You can request a return or exchange within 14 days of receiving your order.
Items must be unworn, unwashed, and in original condition.
How do I request a return or exchange?
Send us a message with your order number.
We’ll guide you step by step.
Do you cover return shipping?
Return shipping costs depend on your location.
If the item is faulty or incorrect, we’ll make it right.
What if I receive a damaged or wrong item?
We’ve got you.
Send us a photo and your order number.
We’ll fix it quickly.
Can I exchange for a different size?
Yes.
If the size doesn’t feel right, we’ll help you switch it.
How can I contact you?
You can reach us via email memphis@mulu.world or contact form.
We aim to respond within 24–48 hours.