We keep it simple. Fast processing. Clear tracking. No guessing.

1. Order Processing

All orders are processed within 1–3 business days.

During busy periods or new drops, processing may take slightly longer.

2. Shipping Locations

We ship worldwide.

Wherever you are, we’ll get your order to you.

3. Estimated Delivery Times

Delivery times depend on your location:

• UAE: 1–3 business days
  
• Europe: 3–7 business days
  
• USA: 5–10 business days
  
• Rest of world: 5–12 business days
  

Final delivery time will always be shown at checkout.

4. Shipping Costs

Shipping rates are calculated at checkout based on your location.

From time to time, we may offer free shipping on selected orders.

5. Order Tracking

Once your order ships, you will receive a tracking link via email.

You can follow your order every step of the way.

6. Customs & Import Duties

For international orders, customs fees or import duties may apply.

These charges are set by your local authorities and are the responsibility of the customer.

7. Delays

While we do our best to deliver on time, delays can occur due to:

• Customs clearance
  
• Carrier issues
  
• Peak seasons
  

If your order is delayed, contact us and we’ll assist.

8. Incorrect Address

Please make sure your shipping details are correct.

If an incorrect address is provided, we cannot guarantee delivery or recovery of the package.

9. Lost or Stolen Packages

Once your order is marked as delivered, we are not responsible for lost or stolen packages.

If needed, we’ll help you follow up with the carrier.

10. Contact

For any shipping questions:

memphis@mulu.world

Al Sajaa, Sharjah Industrial, Sharjah, United Arab Emirates